Praxishandbuch Service-Level-Management
Service-Level-Agreements sind im Kontext von Service-Level-Management einzufA¼hren. Ad Auf Ausgewogenheit ... werden. Ad Es muss nicht fA¼r jeden SLA- Template eine individuelle Kette von Operational-Level-Agreements erarbeitet werden.
| Title | : | Praxishandbuch Service-Level-Management |
| Author | : | Martin G. Bernhard |
| Publisher | : | Symposion Publishing GmbH - 2006 |
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