Managing a Quality Service
Covers the knowledge and understanding required to deliver a quality service to the service user. This title provides the structure and processes required to achieve a positive report from the National Standards Commission.Health and Safety Executive (1997) New and Expectant Mothers at Work: A Guide for Employers. HS (G) 122. ... Royal College of Nursing (2002) Safer Staff, Better Care (RCN manual for handling training, guidance and competencies). RCNanbsp;...
| Title | : | Managing a Quality Service |
| Author | : | Linda Nazarko |
| Publisher | : | Heinemann - 2004 |
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