Get Results, Not Salutes

Get Results, Not Salutes

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Give people power to do their job and clear the decks of anything that keeps them from doing it, and leave your ego on shore. Thata€™s the advice of D. Michael Abrashoff, author of The New York Times and The Wall Street Journal bestseller Ita€™s Your Ship. Our ship, USS Benfold, was serving in the Persian Gulf in the 1997 Iraq crisis, and the entire U.S. fleet there was snagged in a giant communications snafu. At any moment, some 7, 000 messages could go astray or just stop moving. Ironically, Benfold and many other ships were equipped with a new satellite system for launching Tomahawk missiles. But most radio operators hadna€™t been trained to use it for anything besides launching missiles. Not so John Rafalko, who pored over its manuals and told me it could solve all our communications problems. I reported this to the admirala€™s chief of staff for communications, who rejected the idea. With the fleet verging on chaos, I went over his head and told the admiral--who erupted, chewed out his subordinate, and ordered him to adopt Rafalkoa€™s plan immediately. We flew John all over the Gulf to train other operators, and suddenly the whole fleet was communicating seamlessly. This radioman saved the Navya€™s bacon: My only role was to listen and back him up.Pete Carroll proves that truth every day as head coach of the Trojans, the powerhouse team of the University of Southern California. One of the most successful coaches in college football, Carroll nonetheless brings a light, even irreverent touch to his dead-serious sport. ... worry about being embarrassed because I had forgotten what I had said in the locker room, a€ he told the Harvard Business Review.

Title:Get Results, Not Salutes
Author: D. Michael Abrashoff
Publisher:Pearson Education - 2010-02-01

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