A Guide to Measure the Performance of Information Systems
Government agencies and companies can use this guide to develop an information systems performance measurement program. Covers: application development and maintenance, operations and telecommunications, information systems support for end-users, and planning and strategic consulting. Also includes user satisfaction surveys and service level agreements and a discussion of function points. Bibliography and glossary.Government agencies and companies can use this guide to develop an information systems performance measurement program.
| Title | : | A Guide to Measure the Performance of Information Systems |
| Author | : | Lawrence F. Alwin |
| Publisher | : | DIANE Publishing - 1991-09-01 |
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